Professional Training Program

Customer Service with Computer Skills
Certified Guest Service Professional (CGSP)

Santa Monica College with funding provided by the Los Angeles County Department of
Community and Senior Services is offering career training for ETPL eligible individuals

Certified Guest Service Professional (CGSP)

Each student will become a Certified Guest Service Professional (CGSP).
The Guest Service Gold certification is a nationally recognized hospitality
industry certification. Training will include 80 hours of Customer Service
training in the areas of:
  • Communication
  • Customer Service
  • Team Building
  • Attitude
  • Values and Ethics
  • Stress Management
  • Time Management
  • Conflict Management
  • Decision Making & Problem Solving
  • Managing Change


Download PDF Informational Flyer
Woman holding binder and pen - Certified Customer Service Professional

Computer Skills from A-Z

Training will provide a broad and basic knowledge of browsers, emails, le management and more. This course will equip individuals with concrete and applicable knowledge on programs such as:
  • Microsoft Word
  • Microsoft Excel
  • Microsoft PowerPoint


  • Santa Monica College
  • Bundy Campus
  • 3171 S. Bundy Dr
  • Los Angeles, CA
  • 90066

Session I Program Schedule

  • March 6, thru April 6, 2017
  • Mon thru Thursday
  • 10:00 am to 3:30 pm
  • Bundy Campus Room 436

Session II Program Schedule

  • April 17, thru May 25, 2017
  • Mon thru Thursday
  • 10:00 am to 3:30 pm
  • Bundy Campus Room 436
To determine your eligibility, see Eligible Training Provider List.